STAR CITY PET PROS
FREQUENTLY
ASKED QUESTIONS
At Star City Pet Pros, we know your time, pets, and property matter, and we want you to feel confident before booking. We believe in clear communication and peace of mind. Whether you're wondering about scheduling, safety, or how our services work, our FAQs make it easy to know exactly what to expect.
Here are quick answers to the most common questions we receive from pet parents across the Roanoke Valley, covering pet waste removal, yard sanitation, and kennel cleaning.
GENERAL QUESTIONS:
What services do you offer?
We provide professional pet waste removal, yard sanitation, deodorizing, and kennel cleaning for homes and pet care businesses. One-time and recurring plans are available.
Do I need to be home during service?
Nope! As long as we have access to your yard or kennel space, you don’t need to be there. We’ll get the job done and leave everything clean, fresh, and secure.
How much does pet waste removal cost?
Our weekly poop removal starts at $30/week. You can also add sanitation and deodorizer or bundle services to save more each month.
Prices vary by frequency, and we’re happy to provide a custom quote based on your yard size and needs.
PET WASTE REMOVAL:
How often should I schedule pet waste removal?
Most customers prefer weekly, but we also offer bi-weekly, monthly, and one-time cleanups based on your needs.
What's included in a one-time deep clean?
Our deep clean includes a full yard sweep for waste, yard sanitizing, and deodorizing. This is typically for neglected yards that need some extra TLC.
Is pet waste removed from the property?
Yes! We scoop it, bag it, tag it, and take it with us, keeping your yard and trash cans waste-free.
KENNEL CLEANING:
What's included in kennel cleaning services?
We remove all loose hair, dirt, and debris. Then we clean, disinfect, and deodorize interior and exterior kennel areas using pet safe products designed to kill harmful bacteria and odors.
Do you offer commercial kennel cleaning?
Absolutely! We provide flexible scheduling and custom pricing based on the number of kennel units and square footage.
What if I have multiple kennels?
Additional kennels can be added to a quote at a discounted rate. Just let us know in your booking request and we'll include it in your quote.
SCHEDULING & PAYMENTS:
How do I book a service?
You can access our booking page by clicking on the "Request This Plan" or "Book Now" buttons on our site or by visiting our booking page. Fill out your information, and we'll follow up directly to confirm.
Can I pay online?
Not yet! We currently accept payment on-site after services have been completed. We accept cash, credit, debit, and check as forms of payment.
Do you offer recurring scheduling?
Yes! We can place you on a recurring weekly, bi-weekly, or monthly schedule. Just let us know your preference when booking!