Question 1

How Do I Pay?

Accepted Answer

We have a client portal where payment is processed. Our team will create an account on your behalf after you have spoken to a Star City Pet Pros representative. We will then send your login info to your email. The process to sign up is simple and takes under two minutes. Inside your portal account, you will have access to copies of all paid invoices, and records of past/scheduled services, and you can link your credit/debit card to the secure platform. After you link your card, we will generate and pay invoices on your behalf and send you receipts.

Question 2

Do You Provide Dog Waste Removal Services All Year Round?

Accepted Answer

Yes! Star City Pet Pros provides dog waste removal services year-round at all of our locations. Even in the winter, we will still show up to provide services. In locations with snow, most of the waste that accumulates is still scoopable.

Question 3

How Much Does it Cost to Hire a Professional Pooper Scooper

Accepted Answer

Star City Pet Pros has pooper scooper service plans starting as low as $60 per month. However, pricing is based on the size of the yard, service frequency, and number of dogs. Most of our clients end up paying between $80 and $135 per month.

Question 4

Do I Have to Sign a Contract for Pooper Scooper Services?

Accepted Answer

No contracts! You can start, pause, and cancel your subscription at any time by updating your customer portal or calling our office.

Question 5

How Do You Dispose of the Pet Waste After Each Cleanup?

Accepted Answer

Proper disposal is essential to environmental safety as dog poop is considered a hazardous material. Each location is slightly different. We will double bag the waste and place it in each customer’s trash can or neatly on the side of their house.

Question 6

Do You Provide Arrival Windows for Services?

Accepted Answer

No, we don’t provide arrival times for our pooper scooper services. While we will do our best to accommodate your schedule, we optimize our routes for drive time at midnight the day before services are completed to help keep costs low.

Question 7

Does Star City Pet Pros Clean the Entire Yard?

Accepted Answer

Star City Pet Pros will clean any areas of your property that have dog waste issues, including front, back, and side yards, flower beds, dog runs, etc.

Question 8

How Do You Ensure the Safety of my Dogs?

Accepted Answer

The safety of our clients and their dogs is a top priority at Star City Pet Pros. To ensure all dogs are safe, we clean all our equipment and shoes between each yard with a kennel-grade disinfectant to prevent the spread of germs. We also take gate pictures when we are done cleaning so you know your pets won’t get out of the yard, and we ensure all our employees are background checked.

Question 9

Can You Clean with my Dog in the Yard?

Accepted Answer

Yes, we love cleaning with dogs! We simply ask that if your dog has shown signs of aggression, you leave them inside during your cleaning. Ensuring the safety of our team is a top priority. If your dog is aggressive towards our team, you will be asked to put them inside or be completely removed from our route.

Question 10

Can I Request a Specific Cleanup Day?

Accepted Answer

Yes, you can request a specific cleanup day. Not every cleanup day will be available in your area, but because of our size, we can generally offer 2-3 options to best fit your schedule.

Question 11

Do I Need to Be Home for Service?

Accepted Answer

No. As long as we have safe access to your yard or your pet, we can complete waste removal, walks, and transport without you being home. We follow your access instructions and always secure gates and homes behind us.

Question 12

Is Star City Pet Pros Insured?

Accepted Answer

Yes. Star City Pet Pros is fully insured with pet-care–specific liability coverage through Pet Care Insurance. Your pets, your home, and your property are protected every time we visit.

FREQUENTLY ASKED QUESTIONS